The Healthy Millennial Privacy Policy
Current as of 23rd Nov 2023
The Healthy Millennial prioritises the privacy and confidentiality of your personal information.
Please take the time to read through the following information so that you are aware of the details of our privacy policy. The purpose of this information is to ensure you are clear on how we handle your health information and personal data.
In order to provide the best possible care for our clients, we collect a range of personal information to inform best practice and individualised interventions. It is important to us that you understand how we store and use that data and feel confident that your privacy is a priority.
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our staff to access and use your personal information so they can provide you with the best possible Dietetics care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
· names, date of birth, addresses, contact details
· medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
· social and dietary information to inform nutrition assessment
· Medicare number (where available) for identification and claiming purposes
· healthcare identifiers
· health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
We may collect your personal information in several different ways.
1. When you make your first appointment our staff will collect your personal and demographic information via your online patient form.
2. During the course of providing nutrition services, we may collect further personal information.
3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
your guardian or responsible person
other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
When, why and with whom do we share your personal information?
We sometimes share your personal information:
with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
with other healthcare providers
when it is required or authorised by law (eg court subpoenas)
when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
to assist in locating a missing person
to establish, exercise or defend an equitable claim
for the purpose of confidential dispute resolution process
when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
Only people who need to access your information will be able to do so. Other than in the course of providing nutrition services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
How do we store your information?
Your personal information may be stored in various forms, primarily via electronic records. We store all personal information securely, through electronic format, in password protected information systems.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their clinical records. We require you to put this request in writing or email and we will respond within a reasonable time of 30 days.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests through email to caitlin@thehealthymillennial.com.au.
How can you lodge a privacy-related complaint, and how will the complaint be handled?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to caitlin@thehealthymillennial.com.au or via phone (0421 846 940). We will then attempt to resolve it in accordance with our resolution procedure.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Advertising
We may use your personal information to send you advertising that is relevant to your interests or characteristics. We may advertise by mail, phone, email, text and online via the internet.
Opting out
We ensure that included in any marketing emails, texts and letters, will be clear instructions or prompts to opt out. You may also request to opt out of marketing material by emailing caitlin@thehealthymillennial.com.au at any time.
Disclaimer
All information and nutrition advice provided through The Healthy Millennial website or social media is general in nature. This information should not replace individualised nutrition or medical advice and intervention. It is essential that before acting on any information provided on this website, you seek your own medical and nutrition advice from your doctor or accredited health professional.
Whilst we endeavour to ensure all information provided is accurate and up to date, we do not provide any guarantees and assume no legal liability or responsibility for the accuracy, currency or completeness of the information.
The Healthy Millennial does not accept any responsibility for error on our website. We do not accept any liability for any injury, loss or damage caused by use of the information on this website. Unless otherwise specified, copyright of information provided on this website is owned by The Healthy Millennial.